Public Risk Magazine

PRIMA is updating our flagship publication: Public Risk magazine

Starting in 2020 Public Risk will be condensed to 6 issues; the same great content delivered every other month!

Public Risk provides risk managers with timely, focused information in an easy-to-read format. It features articles from risk management practitioners as well as industry professionals. Articles range from current trends, risk management procedures and guidelines, legislation changes, spotlights and more that will engage your office while keeping them informed!

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May/June 2020

May June cover

Featured Article

Meet Sheri Swain, PRIMA’s New President

By Teal Griffey, MBA

June 2020 is an exciting time for PRIMA as we begin our new, virtual Summer Education Series and welcome PRIMA’s new 2020–2021 president, Sheri Swain, director of enterprise risk management at Maricopa Community Colleges in Arizona.

Sheri Swain’s career path started in the mid-1980s at Unigard Insurance in Bellevue, WA. Swain was a Claims Administration Manager overseeing a department of 30, including two supervisors and more than eight different functions. In this position, she learned how much she liked property and casualty insurance, and loved the fast pace and variety. 

“However, I did not know about risk management back then. I think most of us ‘seasoned’ folks fell into risk management as many, like me, didn’t know it was a career path. I believe my early training and knowledge working for an insurance carrier set me up to expand into the exciting world of risk management,” said Swain.

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Telemedicine Tools for Enhanced Clinical Support in Workers’ Compensation?

By Tammy Bradly

Once upon a time, doctors arrived at one’s doorstep carrying a black bag packed with a thermometer, a stethoscope, and other tools. Today, we can all benefit from virtual house calls and other technologies that increase access to clinicians, facilitate appropriate care, supports the safety and well-being of your workforce, as well as better outcomes. While telemedicine and telehealth aren’t new, the emergence of wireless technology and the need to improve access have combined to form a perfect storm of opportunity for new teleservices. And now in today’s climate, insurers and employers are facing challenges we’ve never seen before—entire workforces working remotely, many states ordering stay-home orders, and the healthcare system feeling the intense pressure of the COVID-19 spread. Thus, making this an opportune time to apply telemedicine and telehealth in workers’ compensation. 

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What Yoga Taught Me about Risk Management?

By Sarah Creighton, CPCU, ARM-E

I'm a risk manager, and I also happen to be a stereotypical overachiever. Regardless of what personality test, work preferences quiz, or strengths finder exam I take, if there's an option for "perfectionist, black-and-white-thinker, overly responsible, always has the right answer," that's the one I am. As it turns out, not everyone around me is a hard-charging, results-driven person too, and my inability to create space in my work for those who think differently than me was problematic. 

I took up yoga a few years ago with the intent of working on calmness and stillness to balance out my natural tendencies to become overly wound up. It turns out that creating space in my brain to focus on one thing at a time while on my yoga mat ("don't fall over, don't fall over, don't fall over…") has carried over into my professional life too. Instead of thinking about a thousand things at the same time, I started catching myself performing active listening, both to others and myself (why hello there, self-awareness!).

In the spirit of maintaining my yoga practice and encouraging others towards greater self-care, I launched a grassroots yoga program at my workplace. Twice a week, a small group of us gather in a conference room to follow along to a yoga video. Not too long ago, while in extended child's pose at lunchtime yoga, it dawned on me that yoga and risk management have a lot in common.

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Summer Education Session Spotlight 1: Creating a Culture of Risk Management

By Dean Coughenour, ARM

It's my first day on the job as the new municipal risk manager. I'm excited, but then realize that the culture of risk management is nearly absent in my entity. My excitement dwindled to anxiety as I thought of how I could turn this large ship of "that's not my job" into a team of "I am the risk manager."

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Summer Education Session Spotlight 2: The Curse of Critical Incident Stress

By Greg Veitch, MS; Kurt Braatz, MPA, SPHR; and Marilyn Rivers, CPCU, ARM, AIC

The curse of critical incident stress is real for first responders. Studies of police officer health and wellness, along with statistical information, indicate that police officers, detention/corrections officers, indeed all first responders, are dealing with unhealthy amounts of stress related to their jobs. 

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Summer Education Session Spotlight 3: Best Practices in Pool Loss Control: Get Your Thinking Right, Then Get Your Program Right

By Michael G. Fann, ARM-P, MBA

There's no question that an effective loss control effort is an essential step in the risk management process. All too often, risk pool management attempt to launch loss control & safety programs before substantially defining the "why"—in other words, knowing the mission of the effort, and fully understanding the business philosophy behind that mission. Therefore, it is critical that an organization "get their thinking right" before establishing a program. Every pool loss control group needs to build a framework for success and then identify the people that can help accomplish the mission. Once the loss control effort is fully mission-driven, the group must prioritize efforts and work to identify the root causes of accidents. Ultimately, loss control's task is to consistently take a slice out of the loss/claims pie.

Summer Education Session Spotlight 4: One Straw Too Many: How to Address Employee Bullying Claims

By Carrie A. McFadden, AWI-CH

Adam was a few weeks in working at his new job when his co-workers began mocking him. They called him names, whispered and laughed during his presentations. Then—the straw that broke the camel's back—they took an unflattering photograph of Adam while he was eating and posted it to his personal social media account, as though it was him. Humiliated and fed up, Adam decides to file a bullying complaint with Human Resources. 

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Read the full issue