It may seem intuitive that getting adequate rest results in better performance at work, school and play. We make sure our kids go to bed on time (not always an easy task!) because we know they need their sleep to do well in school. Athletes train hard and know that they need to be well rested to reach their peak performance. Yet the work culture in the United States embraces an overworked and over-fired workforce and tends to reward long hours and minimal breaks. We are told that it demonstrates diligence and commitment, and it is what is needed to achieve success. Sometimes, it even works out that way.
However, it is likely that most will admit that physical, cognitive and psychological fatigue results in lower quantity and quality output. This lack of production and quality are likely to result in errors with financial consequences or reflect poorly on the organization. Consider the implications of errors of omission or commission in safety-sensitive work.
You may be aware that missing sleep time can have similar effects on function as with alcohol intoxication, and we all can agree that use of alcohol in the workplace is dangerous. The CDC reports that people with sleep problems are 62% more likely to experience a workplace injury, and insufficient sleep or poor sleep quality has been linked to 13% of all workplace injuries. Sleep problems are very common, indicated by the CDC reporting that 43% of workers are sleep deprived.
An article in the Journal of Occupational Health Psychology, in 2019, looked at Oregon workers and concluded that cognitive failures with insomnia included not remembering correct work procedures or whether equipment was turned off. Workers were found to unintentionally press control switches on machines and stopped or started machines by mistake.
If you consider some of the mechanisms our brains use for efficiency, it is not difficult to understand how fatigue from poor sleep can cause problems like this. We tend to make most decisions automatically without conscious thought, and that instinct becomes more likely when we are fatigued. We think we see everything in view, but in fact we are very selective about what we notice, and this amount is reduced with fatigue. We believe we have much better recall than we actually do, and it is much worse when we are fatigued. So, when we are sleep deprived, we are more easily physically and cognitively fatigued, and our brains have much more influence in pushing us to take the easy path.
There is growing evidence suggesting inexpensive and low-tech efforts by employers to encourage better sleep habits and general fitness result in self-reported improvements in sleep-related outcomes, which is associated with reduced absenteeism and better overall quality of life. Please encourage your safety teams and supervisors to continue to observe for and take steps to mediate workplace impairment deriving from sleep problems.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Mark S. Williams, DC, MBA, DACBOH
Medical Director, The Hartford
Mark has over 20 years working in the disability and workers' compensation insurance industry as a clinical expert advising and consulting on complex claims. He is responsible for exploring trends in the disability and workers' compensation industry and he advises The Hartford to prepare for and take advantage of these trends. Mark is a member of American Chiropractic Association, Executive Board of the American Chiropractic Board of Occupational Health and he is the ACA Opioid Task Force chair. Mark has his BS in human biology.
The 2024 PRIMA Conference was a valuable experience as a student scholar that allowed me to network with other professionals in the field and fine-tune my career goals. Being awarded the student scholarship not only provided me with an invaluable experience, but I was also able to learn alongside my father, a guest speaker at the conference.
My biggest takeaway from the conference was networking with others in the field and receiving valuable advice as I enter the risk management field as a recent graduate. I was able to meet and discuss risk management careers with PRIMA’s 2023 Public Risk Manager of the Year and many other professionals. Before the morning meetings in the conference hall, I had breakfast with someone new daily and discovered new career possibilities within the risk management field. Prior to the conference, I was unsure of my career plans after college, but after attending PRIMA 2024, I feel confident in my decision to pursue a career in risk management and work towards my ARM designation. Overall, the networking opportunities during PRIMA 2024 were endless, and I could make connections nearly everywhere I went.
My favorite part of PRIMA was attending breakout sessions that interested me. As a recent business/HR graduate, I found the following sessions most impactful: The Essential Elements for Effectively Improving Human Performance and Reducing Liability Through Wellness. These two sessions discussed many of the topics and issues I learned during my undergrad. I enjoyed being able to apply my past educational knowledge during the conference. One of the speakers made the point that in order to “move the needle” and see positive change in employee wellness, we need to focus more on the front end rather than the back end. Too often, many of those in HR positions are focusing on issues that employees are already aware of and are not taking a proactive and people-first approach to mitigate these long-standing issues. I was shocked to find out not only how bad the mental health crisis has gotten, but that many mental health survey results are severely underreported, signifying that it’s much worse than the numbers say. I learned just how important a front-end approach to employee wellness is because, without it, you have burnout and anger among workers. In terms of public safety personnel, this burnout and anger then translate to an increase in risk-taking behavior without the ability to foresee future consequences.
Overall, it was fascinating to hear about the speakers’ different experiences and the steps that led up to where they are today. It was an amazing opportunity to be able to attend the PRIMA 2024 conference. I plan to take the knowledge I gained with me and remain eager to learn as I step out into the risk management field.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Lauren Young
Business Administration/Human Resources Major, Sacramento State University
Lauren is a 2024 graduating senior at Sacramento State University. Her area of study is business administration, focusing on human resources and organizational behavior. In addition to her business degree, Lauren is currently pursuing an Associate in Risk Management designation. She intends to apply for a master’s degree in risk management in the upcoming year. Her interest in risk management was sparked by both her father’s passion for the field and an employment law class from her undergraduate studies. Lauren is a member of Sacramento State’s business honor society, Beta Gamma Sigma, and the National Society of Leadership and Success. Lauren's prior academic experiences and expertise in business have equipped her with the skills necessary to succeed in the corporate world and embrace new challenges with an open mind.
This month, I was so grateful to be given the incredible opportunity to attend the 2024 PRIMA conference in Nashville with all expenses covered as a PRIMA scholar. As I arrived at the conference venue, it became apparent how significant of a gathering this was and how important it was for me to be a part of it. Experts from all around the country gathered together to share strategies and new insights into the world of public risk. From the conference center where I walked around speaking to representatives of insurance companies to the sessions, there were so many opportunities to learn more about public risk management and insurance.
The sessions covered a wide range of topics but the one that caught my attention the most was on the future of cyber risk. As a cyber insurance intern this summer, I found this session to be extremely interesting and helpful to prepare me for my summer internship. I also recall the words of the first speaker who talked about only living once, and I thought that it was a great way to start the conference and get everyone excited. It especially motivated me to be the best version of my self at the conference and helped me understand how much the risk management and insurance industry values work-life balances.
The conference center with the booths was a special part of the trip for me as it allowed me to gain knowledge in a one-on-one conversation about what they each do for of their companies. This was also a great opportunity in helping me prepare for my next summer internship, as many of the companies were excited about our attendance at the conference and encouraged us to apply for internships. Beyond the formal sessions, networking was a highlight of the conference. I was able to meet the PRIMA mentors who were welcoming right from the start and ready to share some of there knowledge that they gained from their positions. I am also especially grateful for being able to attend the conference with other college students as it made it more comfortable for us to navigate the sometimes intimidating circumstances. I was able to learn from my fellow scholars about their experiences at there own schools as well.
I am immensely grateful for the scholarship that made this experience possible. This trip affirmed my commitment to pursuing a career in risk management and insurance. The trip also excited me about going into my summer internship and continue learning. Attending the 2024 PRIMA conference was such an amazing opportunity and I will carry with me the lessons learned and the friends and connections that I made long into my future career.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Mitchell Wozniak
Risk Management and Insurance Major, St. John's University
Mitchell is currently in his second year at St. John’s University, studying risk management and insurance. In his short time with the school, he has been elected to various key leadership positions including senator of the Tobin College of Business and executive board member of Gamma Iota Sigma. Mitchell strives to always lead with the values that he learned at the Long Island college preparatory school, Saint Anthony’s. With work experience spanning from his proud roots at Costco Wholesale to his current position with State Farm, he values himself on the work he puts in and the way he makes his customers feel. Most importantly, Mitchell prides himself on his service to his community that he carries out through his role of director of community outreach for Gamma Iota Sigma.
The PRIMA Annual Conference 2024 in Nashville, Tennessee served as an ideal platform for my professional growth and networking. Stepping into the Music City for the first time, I felt a mix of excitement and trepidation, but that fear was immediately overcome by awesome music, delicious food (made fresh), and great Southern Hospitality! The event consisted of risk professionals from all over the nation and I was delighted to meet people from my state of North Carolina! The conference also consisted of keynote speakers, presentations and workshops that helped me gain valuable insights into topics such as enterprise risk management and cyber risk. Furthermore, the engagements provided me with practical knowledge that I could apply to my future endeavors.
Moreover, networking played a pivotal role in my conference experience. I engaged with professionals from various industries, including insurance, healthcare, financial services and from major cities around the nation! After the conference, I managed to connect with these leaders regarding career opportunities and further networking opportunities. Furthermore, I had the opportunity to sit through keynote speeches and real-world case studies that showcased the impact of risk management in today’s business environment; their resilience and adaptability served as motivation for me to pursue a potential career in this field.
Lastly, this opportunity granted me a chance to build an everlasting relationship with the other PRIMA scholars for this year’s scholarship. Although we came from different areas in the nation, we instantly connected and became family-like to one another. The three days that we spent together felt like an invigorating summer trip. I am grateful and honored for them, the administration of PRIMA, the conference attendees, and Nashville locals for making this experience and my birthday an exciting adventure for me.
Since attending the 2024 PRIMA Annual Conference, the following key lessons emerged from my experience: the value of diverse perspectives, the power of collaboration and the impact of risk management. If students are contemplating applying for this scholarship, please take advantage of it. This experience is not just about receiving a scholarship, it is about traveling and meeting skilled professionals who can help you take your career to the next level!
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Ka'Nijuh Tillery
Project Management Major, Fayetteville State University
Ka’Nijuh is a first-year graduate student at Fayetteville State University (FSU) with a concentration in project management. She currently serves as an Impact Fellow for the John M. Belk Endowment, an organization that aids post-secondary and adult learners in gaining access to education in North Carolina. The fellowship allows Ka’Nijuh to work closely with students, policymakers and philanthropy partners to address educational concerns and leverage effective solutions. With a background of more than six years in business management and visual arts, Ka’Nijuh has worked for top nonprofits and multi-million-dollar corporations ranging from risk management to educational advising. During her undergraduate career, Ka’Nijuh obtained leadership positions for Enactus US, Black Entrepreneurial Initiative (BEI) and countless others. Additionally, Ka’Nijuh serves as a scholarship coach where she helps students qualify for approximately $5,000 or more in scholarships for undergraduate and graduate programs.
Attending the PRIMA Annual Conference as a scholarship recipient was a transformative experience that significantly enhanced my understanding of public risk management. This annual event gathers professionals all over the country and offers over 50 interactive sessions and workshops, providing an invaluable educational opportunity.
Before I go any further, allow me to explain my findings about public risk management and PRIMA to all future scholarship recipients, or anyone in general, who still doesn’t have any idea what all this is about.
Public risk management plays a crucial role in ensuring that public organizations, such as cities, schools, and local governments, operate safely and maintain financial stability. Risk managers in the public sector are responsible for addressing a variety of issues, including employee safety, property protection and legal liabilities. Their ultimate goal is to safeguard public resources, covering responsibilities such as public safety, emergency preparedness and environmental protection. In easy words, public risk management is similar to being a guardian or caretaker of a playground. The risk manager's job is to make sure all the equipment is safe to use, like checking swings and slides for any dangers. They also ensure that everyone plays by the rules and doesn't get hurt, while making sure the playground stays clean and well-maintained for everyone to enjoy safely.
PRIMA, like a specialized toolbox, is a non-profit organization. It serves as a dedicated resource hub, much like a well-stocked workshop, providing professionals in public risk management with essential tools such as conferences, seminars, publications and webinars. These resources are designed to help members craft efficient strategies for tackling the distinctive challenges they encounter. In equipping public risk managers with these tools, PRIMA ensures they are well-prepared to handle and minimize risks effectively.
Arrival and Initial Impressions
Next, let me explain how the first day went, as it's the most crucial time for all the scholars who might be clueless about what happens after they get there.
My journey began with an early arrival at the hotel at 5:55 AM, much earlier than I had anticipated. Fortunately, the hotel staff accommodated my early check-in, allowing me to rest before the day's activities. The conference commenced with a President's Reception at 4:45 PM, where I met fellow scholarship recipients and mentors. Despite initial concerns about feeling out of place, the warm and friendly atmosphere quickly put me at ease. The reception provided an opportunity to introduce ourselves and connect with several experienced risk managers, including PRIMA's former president, Laurie Olson.
After that, the conference featured a welcome reception and dinner at 6:30 PM, where I enjoyed delicious food and made additional connections, including with Michael Cale from Wilber Company. His insights about his company and his motivation to help people resonated with my own aspirations.
Favorite Session and Conference Experience
Throughout the PRIMA Annual Conference, three general sessions stood out, but my favorite was Greg Offner’s "The Tip Jar Culture." Before attending the sessions, I thoroughly researched each speaker to understand their backgrounds and the topics they would be discussing. This preparation allowed me to engage more deeply with the content. Greg Offner's journey was particularly intriguing, he transitioned from being a corporate HR consultant and professional dueling piano player to a keynote speaker and corporate consultant after suffering severe voice damage and undergoing 15 surgeries. His presentation was both entertaining and highly informative, offering valuable insights into creating a desirable organizational culture.
Greg Offner's session, "The Tip Jar Culture," provided a wealth of practical insights into creating an engaging and appreciative organizational culture. His journey and the concepts he introduced were both inspiring and applicable, offering valuable lessons for enhancing employee engagement, appreciation and overall organizational performance. This session stood out to me not only for its content but also because my prior research helped me fully appreciate the depth and relevance of Offner's insights.
The conference offered a wide range of sessions and workshops, each presenting unique perspectives and solutions to various challenges in risk management. But my favorite feature is not any conference speech, it is the Business Exchange. It provided a unique opportunity to meet with risk managers individually and gain insights into their specific roles and organizational operations. Again, here I met Michael Cale at his company’s booth, and he has been such a good 'unofficial' PRIMA mentor to me. This session underscored the collaborative spirit among public risk managers, in contrast to the competitive nature often found in the private sector.
Networking was a significant aspect of the conference experience. I also had the opportunity to meet a retired public risk manager who shared invaluable financial advice, including details about his million-dollar pension, a revelation that was both surprising and inspiring.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Shammil Shamsuri
Quantitative Risk Management and Insurance Major, St. John's University
Shammil is a 19-year-old international student from Malaysia and currently a first-year student majoring in quantitative risk management and insurance at St. John’s University. Growing up, Shammil really had a deep connection with mathematics and started to build on the fundamentals from middle school. He spent most of his time practicing math problems until he garnered the feeling of satisfaction on the topic. Shammil’s curiosity in the risk management field began to emerge immediately after he discovered the role of Chief Risk Officer (CRO), which he decided to pursue as a future career goal. Shammil’s personality and the position of CRO are aligned in the sense that he loves to solve problems using critical thinking and organization. He is also keenly aware of the “risks” that may occur in the future. Shammil is the youngest of two siblings.
Transitioning from a biology background to a finance career has been an eye-opening journey for me. Last summer, during my internship at the Port of Seattle, I gained invaluable insights into organizational operations and the crucial role of risk management. Participating in meetings and listening to discussions about strategic risk assessment and mitigation strategies captivated me. Witnessing how these measures could effectively safeguard the Port's assets and operations sparked a newfound passion within me for risk management. This experience motivated me to delve deeper into understanding the dynamics of risk management.
This newfound passion and interest ultimately led me to pursue further opportunities for learning and growth. When I learned about the chance to become a student scholar and attend the 2024 PRIMA Annual Conference in Nashville, I saw it as a golden opportunity to expand my knowledge and connect with experts in the field. Attending such a prestigious conference would allow me to deepen my understanding of risk management practices, network with industry leaders and explore innovative strategies.
During the conference, I was filled with excitement and anticipation as I navigated through sessions and workshops led by industry experts. Each session offered a unique perspective on risk management, covering interesting topics such as the Passion Effect, the history of risk management, emerging trends and cyber security. The opportunity to learn directly from leaders at their fields' forefront was inspiring and educational. Moreover, networking at the conference was instrumental in broadening my understanding of risk management across industries. Engaging with professionals not only provided invaluable insights into current industry trends but also offered invaluable mentorship opportunities. Discussions with fellow attendees, including other student scholars, fostered an environment where diverse perspectives enriched my passion for the field.
Beyond the enriching learning sessions, exploring Tennessee added a captivating cultural dimension to my conference experience. Immersing myself in Nashville's vibrant music scene and rich history offered a refreshing perspective that complemented the intensive learning atmosphere. From visiting iconic music venues to discovering the city's historical landmarks, every moment outside the conference venue added to my appreciation of Nashville's unique cultural heritage.
Looking ahead, the insights gained from the 2024 PRIMA conference have reinforced my commitment to pursuing a career where I can effectively navigate uncertainties and foster organizational resilience. I am eager to apply the knowledge and strategies learned to contribute meaningfully to the field of risk management. This experience has also motivated me to continue seeking opportunities for professional development and growth, including further education and networking within the industry. Overall, the conference exceeded my expectations by providing a comprehensive and immersive experience that deepened my appreciation for the complexities and opportunities within risk management. It has undoubtedly shaped my career aspirations and equipped me with valuable insights that will guide my future endeavors in the field.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Uyen Le
Finance and Accounting Major, Seattle University
Uyen is a graduate student at Seattle University majoring in finance and accounting, having previously graduated from St. John’s University with a degree in biology. Her unconventional transition from a biology background to the field of business stems from her desire to directly assist people, recognizing the importance of finance in shaping our lives. During her previous internship at the Port of Seattle, her interest in risk management was piqued while researching capitalization policies at airports nationwide to assess their financial viability. Her goal is to apply her unique experiences, perspectives and knowledge to assist individuals and businesses in navigating challenges and achieving success. In her free time, she enjoys contributing to the Vietnamese community through teaching and serving as a portfolio analyst for the Redhawk Fund Team at her school.
My name is Andrew Ivanovski, and as a recipient of the 2024 PRIMA student scholarship, I was granted the opportunity to attend this year’s annual conference. To preface this post, I will voice my philosophy: education is what one makes it, and that is exactly what I have done.
For my entire life I have been the insured; I pay my car insurance, have health insurance and that is it. Prior to starting college, I viewed insurance as a monthly premium, rather than an enticing industry. This past year, as a student at St. John’s University, I have taken initiative in attending every industry related event I could, therefore, once notified of the PRIMA scholarship I was eager to apply. Flash-forward a few months, and I was flying to Nashville, where the conference was held.
Upon arrival I met the other student scholarship recipients, and we instantly bonded. Immediately, I could tell that this group of students had ambition and passion for what they are studying, after all, it was apparent in the willingness to attend the conference. PRIMA hosted a four-day event, where each day encapsulated something new; many topics interested me, some did not, but there was a variety, and for that I am highly appreciative.
As I stated earlier, my philosophy on learning stems from one’s own drive to excel, and that is achieved through conversation. After attending this conference, I honestly say that I have expended my knowledge of risk management, particularly pertaining to that of the public sector. Yes, there were events that I initially found uninteresting, but ironically, I had some of the best conversations with professionals intrigued in those topics. I find that when people are passionate in what they study, a listener wants to listen.
At St. John’s I am currently studying actuarial science, in which I am an aspiring actuary, and this truly elevated my conference experience. It is extremely important to be more than one dimensional, and therefore, the opportunity to speak with risk managers provided me with an entirely new perspective on the insurance industry. For example, the intricacies of risk management within different districts, cities, etc.
Growth. That was my main takeaway from this conference. On day one, I walked in knowing very little about public risk management, as I am only familiarized with the private sector, and by day four I left with knowledge and a network I did not previously have. Not only was the conference educational, but it was also fun. I truly enjoyed the emerging risks panel, as it was extremely relevant, especially when considering the ever-changing cyber industry.
My favorite event of the conference was the presentation on teamwork. I gravitated towards this event because it has everything to do with insurance and risk management; teamwork is the premise of growth and conversation. I applaud PRIMA for including this presentation, and I want to thank PRIMA once more for this amazing experience. Honestly, I learned a ton.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Andrew Ivanovski
Actuarial Science Major, St. John's University
Andrew is currently pursuing a Bachelor of Science degree in actuarial science at St. John’s University. Specifically, he is a student in the Maurice R. Greenberg School of Risk Management, Insurance and Actuarial Science, located within the Peter J. Tobin College of Business. Andrew is the recipient of the St. John’s University Provost Scholarship and is enrolled in the Thomas J. Cox, Jr. Business Honors Program. He is a general member of the Actuarial Club and Applied Analytics Club at St. John’s University. Recently, Andrew attained a seat on the Executive Board of Gamma Iota Sigma (Alpha Iota Chapter), where he holds the role of director of internal relations and marketing. He is currently studying for Actuarial Exam P.
The idea of having a checklist, a comprehensive list of items to consider before beginning work, is probably one of the single most effective methods to ensure the safety of workers and property. When employees find themselves doing unfamiliar tasks, or doing routine tasks in an unfamiliar environment, a job hazard analysis (JHA) is widely used to identify and analyze the associated hazards. Even performing a familiar activity can bring about new and unknown hazards if it’s done under unique conditions or in unfamiliar places. It is crucial to account for the surrounding environmental conditions, the location and any unique circumstances of the environment for a JHA to be effective.
A comprehensive JHA does not have to be reinvented for every event. The main components and steps of a particular task can be documented in a way to allow the end user to adapt them to the environment. This allows the employee to focus on the unique hazards of the present environment and to incorporate safeguards to protect employees and property while ensuring that the routine task is done safely.
A great example of this is the modern incarnation of the pre-flight checklist. The idea of a comprehensive pre-flight analysis was first introduced at the Boeing Company following the 1935 crash of a Boeing B-17 in Dayton, Ohio that killed both pilots. The investigation found that the pilots had forgotten to disengage the gust locks which stop control surfaces from moving in the wind while parked. The idea of the pre-flight checklist/hazard analysis has evolved to consider weather and environmental conditions and is arguably one of the main reasons that modern commercial aviation is considered the safest method of travel.
During World War 2, following several incidents of munitions exploding in factories, the process of documenting and standardizing procedures was introduced to British munition factories. Companies proposing to supply the military with munitions had to submit their own process and procedures for evaluation. These documented programs were then used by inspectors to ensure employees were following procedures, therefore maintaining a safe work environment and preventing losses. It was soon realized that a byproduct of this process of standardizing procedures resulted in a product of consistent quality. This concept continued to evolve into what is now known as the International Organization for Standardization or ISO (derived from the Greek isos meaning equal). Today, many companies use the ISO framework to ensure the safe delivery of products of consistent quality.
When I was in the private sector, we sought ISO 9001 as the basis for a quality management system. Every aspect of virtually every job was documented with procedures and work instructions. This included remote employees on site at chemical plants, refineries and research facilities. When we would do a JHA, we would reference the specific procedures or work instructions for that task. I would often challenge employees to find something that was not documented.
So how does this translate to the public sector to prevent losses? Start small, perhaps look at where employee injuries are most often happening. Is there a high frequency of slips, trips and falls in a maintenance shop? You could implement a process to clean the area at the end of each workday and inspect it at the beginning of the workday to ensure that slip and trip hazards are mitigated. You could audit the program by requiring documentation that cleanup and inspections are taking place.
Even everyday tasks can cause big losses. Perhaps an employee hanging a picture puts a nail through the sheetrock, puncturing a water line to the ice maker in the adjoining room causing extensive water damage. Perhaps they put that nail through the 220V electric line supplying the ice maker? A JHA form asking if they are penetrating any surfaces that could have water or electric seems simple, but it goes a long way to ensure the employee takes these hazards into consideration.
For any risk control program, it’s important to pause and reflect on what could go wrong and incorporate steps to prevent or mitigate that possibility. Developing these habits takes time. Don’t get discouraged, start small, stay consistent and you’ll see the fruits of your labor.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Patrick Durbin
Associate Director Risk Control, The University of Texas System
Summary of Qualifications
Patrick has 25+ years of experience in environmental, health and safety. He has 17 years' experience in risk control encompassing not only environmental, health, and safety, but also emergency management and business continuity. Patrick has over nine years' experience managing and navigating complicated claims involving property damage at multiple locations, business income losses and research losses, and 18 years experience working in the public sector.
Responsibilities
In his current role as associate director of risk control, Patrick is responsible at the corporate level for environmental, health, and safety, emergency management and business continuity, and all claims outside of workers' compensation. This includes a comprehensive training program that serves several hundred continuing education students every year, the property conservation program surveying over 100 buildings every year to support the property insurance program and self-insured retention, and coordinating and supporting the work of several systemwide committees and working groups focused on risk control programs throughout The University of Texas System.
Business Experience
Before his time with UT, Patrick worked in the private sector for a nationwide environmental service company that served several public sector entities including universities, cities, counties, and states, as well as many private sector companies including energy, oil and gas, chemical, and manufacturing. During his time in the field, Patrick managed crews working on site at many locations around the country, regularly interfacing with customers to ensure work was done in compliance with all applicable regulations while working within the bounds of budgets and contracts to meet customer and company expectations.
Moving from the field, Patrick became director of training and compliance which included developing and enhancing the training and safety programs for field and sales personnel, as well as developing site specific protocols for on-site personnel at several locations around the country. He also developed numerous ISO 9000 work instructions and procedures and was trained as an ISO auditor.
Professional Affiliations
- Certified Hazardous Materials Manager (CHMM)
- Certified Risk Manager (CRM)
- Current president of the local Central Texas Lone Star Chapter of the Alliance of Hazardous Materials Professionals
Education
Bachelor of Science in hydrology and water resources from Tarleton State University in Stephenville, Texas.
From extreme weather events to rising sea levels, climate risks poses a significant threat to public infrastructure, finances and safety. Municipalities must conduct comprehensive risk assessments to identify potential vulnerabilities and prioritize mitigation efforts. This includes assessing the vulnerability of critical infrastructure such as roads, bridges and water treatment plants to extreme weather events like floods, hurricanes and wildfires. By understanding their unique risk profile, municipalities can develop targeted strategies to reduce exposure and enhance resilience.
Investing in resilient infrastructure is crucial for municipalities. This involves not only repairing and maintaining existing infrastructure but also implementing proactive measures to strengthen it against future weather-related hazards. One effective strategy is the incorporation of climate adaptation measures into infrastructure planning and development processes. This may involve elevating buildings in flood-prone areas, improving drainage systems or incorporating green infrastructure such as rain gardens and permeable pavement to mitigate the impact of heavy rainfall. By integrating climate resilience into infrastructure investments, municipalities can reduce long-term risk and protect their communities from costly damage.
In addition to physical resilience, municipalities must prioritize financial resilience to ensure they have the resources and capacity to respond to and recover from extreme weather disasters. This requires a comprehensive understanding of the financial implications of climate risks and the development of strategies to mitigate those risk. For example, potential losses related to extreme weather events should be factored into municipality budgets. Leaders should also consider comprehensive risk assessments to quantify the potential costs associated with climate-related hazards. By better understanding their exposure, municipalities can allocate resources more effectively and ensure they have the financial capacity to respond to climate-related disasters.
Furthermore, collaboration and partnerships are essential for building resilience at the local level. This includes engaging with community organizations, businesses and residents to raise awareness about climate risks and develop collective strategies for adaptation and mitigation. By fostering collaboration and sharing knowledge and resources, municipalities can leverage the expertise of diverse stakeholders to build more resilient communities. Municipalities can also invest in public awareness campaigns to inform residents about climate risks and encourage proactive measures such as emergency preparedness, flood insurance and sustainable land use practices.
Municipalities must also consider the critical role of their workforce in maintaining essential services and responding to climate-related emergencies. It's imperative to engage with stakeholders such as community organizations, businesses and labor unions to ensure the safety and protection of municipal workers during climate-related disasters. Municipalities should engage with a trusted partner who can provide expertise and support in developing strategies to protect workers. With the right partners, municipalities can access the necessary tools and resources to better safeguard their workforce and reduce liability.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Greg Sisson
Chief Claims Officer, Charles Taylor
Greg helps oversee third-party claims administrator for municipalities, utilities, school districts and private employers with operations across the United States. Charles Taylor offers a full suite of managed care solutions including 24/7 nurse triage, case management, bill review and PPO networks.
Effective ergonomics applies to all employees, and its importance magnifies as we age due to natural degeneration and years of exposure to biomechanical forces.
Workers over the age of 55 represent a large and essential segment of the American economy, and their influence is growing. According to the U.S. Bureau of Labor Statistics, 1-in-4 U.S. workers will be 55 or older by 2030. Since the year 2000, employment rates for people 55 and older have increased from 31.5% to 41.1% by the end of 2022.
Some older workers are not in a position to retire, while roughly 20% of Americans have no plans to retire. Mandatory retirements for law enforcement contribute to a shortage of officers, especially when retirees take an inordinate amount of time to replace.
The work that needs to be done in any operation does not necessarily dissipate when there are fewer workers. The realities of labor shortages can lead to longer hours and more work demands for all workers, including older workers.
10 Ergonomic Strategies to Consider
- Contact ergonomists and/or risk control professionals from your insurance carrier for their expertise in controlling and reducing the risks of ergonomic-related claims. Involve ergonomists in the design of work areas as early as possible.
- Analyze claims and employee reports of discomfort to prioritize which work areas to assess for ergonomics issues and employ work redesign and other interventions. Experts will typically apply a hierarchy of controls approach and consider engineering, administrative, work practice, and equipment controls.
- Align footwear expectations with controlling risks of walking, standing, or climbing work surfaces. If the work surface is slippery, concrete, or some other hard surface, the workplace footwear should be slip-resistant, supportive, and designed for standing on concrete and other hard surfaces within a work environment.
- Establish body mechanics methods by job description to help educate all employees, including an aging workforce, on how to manually handle objects with minimized weight and biomechanical forces to vulnerable areas of the body such as knees, lower back, and shoulders.
- Apply functional employment testing (also known as fit-for-duty testing) during the hiring process to help ensure you are hiring employees who are physically capable of performing the job. Typically, functional employment testing is conducted after the employee is offered employment. If the sequence of conducting functional employment testing is in question, be sure to seek advice from HR and/or legal professionals.
- Set up Ergonomics Steering Committees with stakeholders that can help influence and drive a culture of reducing risk factors. Regardless of the methods of control, ergonomic interventions must be inclusive and accepted by the workforce to be effective.
- Establish a Stretch and Flex program, which includes regular stretching and strengthening of the muscles that are commonly associated with sprains, strains, and other ergonomic injuries.
- Consider providing on-the-job workers’ compensation physical rehabilitation, which helps reduce indemnity costs and tends to help injured employees recover and heal faster.
- Encourage routine use of primary care physicians for health issues that are not related to work. When a workplace injury occurs, co-morbidities can exacerbate the injury and complicate the healing process.
- Plan early to hire to replace retirees. Having enough employees to perform work can reduce overexposure to individual employees.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs are those of each respective author. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

By: Ariel Jenkins
Assistant Vice President - Risk Services, Safety National
Summary of Qualifications
Ariel has a broad base of knowledge and experience in the areas of workers’ compensation, ergonomics, industrial hygiene, OSHA, fleet safety, auto liability, general liability, and safety & health program auditing & assessment. He has experience working with the manufacturing, construction, ground and air transportation, retail, healthcare, public entities, technology, and service industries.
Responsibilities
Ariel is responsible for leading and directing client services, technical risk control content and risk control services for clients (policyholders) of Safety National. He is also responsible for leading and directing risk control resources associated with the public entity practice and liability insurance product lines.
Business Experience
Ariel is a risk control professional with over 27 years of experience. Prior to joining Safety National, Ariel worked at a major insurance carrier, serving in various capacities as a technical loss prevention consultant of national market accounts. During this time, he was assigned as district safety consultant for the largest transportation company, and one of the largest employers in the U.S. Ariel began his career as a safety consultant with the Missouri Department of Labor and Industrial Relations in the Division of Workers' Compensation, where he was responsible for monitoring the loss control services of insurance carriers and performing risk evaluations for self-insured applicants.
ERM Experience
Ariel has consulted to a fortune 500 company on aspects of ERM with respect to multiple stakeholder operational and strategic risks.
Professional Affiliations
Ariel has earned his Certified Safety Professional (CSP) designation, and Associates in both Risk Management (ARM), Public Entity (ARM-P), and Enterprise-Wide Risk Management (ARM-E). Ariel is a member of the American Society of Safety Engineers (ASSE), and served as sustainability chair for the Missouri Safety Council in 2009.
Education
Ariel is a graduate of the University of Central Missouri with a bachelor’s degree in industrial safety management. He also earned a Master of Business Administration degree from Lindenwood University in St. Charles, MO.