Keys to Success: Performance Indicators for Pools

Michelle Carter
Executive Director, Tandem Collective
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Defining key performance indicators (KPIs) is both art and science, and don’t always come easily, but the right KPIs will help you measure and report on success to your board and stakeholders, as well as signaling when it’s time to make changes. A lack of good KPIs will impede your ability to measure progress, change course as needed, and achieve the outcomes you and your stakeholders expect. Learn how you can apply them to your own member-centric operations.

Michelle Carter
Executive Director, Tandem Collective

Michelle is a helper, problem-solver, and strategist inspired by the secret superhero club that is public entity pooling. As Tandem Collective's founding Executive Director, she matches pools with seasoned Project Partners to effectively address complex risk management issues. She is an alum of Wells College and a Certified Association Executive (CAE).

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