Navigating Workers’ Compensation System Complexities
Jody Moses
Managing Director, Government Solutions, Sedgwick
Lori Newhouse
Vice President Clinical Operations, Sedgwick
In this week’s episode, we chat with Jody Moses and Lori Newhouse about the unique challenges public entities face in workers’ compensation. Key topics include mental and behavioral health, access to care, and budget constraints. The guests introduce the CARE framework—Communication, Advocacy, Responsiveness, and Efficiency—as a practical approach to improve outcomes for injured workers. The conversation highlights the importance of empathy, collaboration, and adaptability in managing claims and supporting public employees through recovery and return-to-work.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs/podcasts are those of each respective author/speaker. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*
Jody Moses
Managing Director, Government Solutions, Sedgwick
Lori Newhouse
Vice President Clinical Operations, Sedgwick
Summary of Qualifications
Jody is the managing director of public entities and government solutions at Sedgwick. She has over 30 years of experience in claims administration and risk management, specializing in public entities and risk pools. She manages the development of implementing and managing customized claims solutions that empower public employers and risk pools to protect their colleagues, governing boards, and communities. Jody is a certified workers’ compensation claims adjuster and a licensed general adjuster, holding the Associate in Risk Management (ARM) designation.
Lori has over 35 years of experience in managed care encompassing workers’ compensation, disability management, leave administration, and ADA compliance. As a Certified Rehabilitation Counselor (CRC) and Certified Case Manager (CCM), Lori has collaborated with numerous employers, aiding in the design, implementation and continuous development of their occupational and non-occupational disability management programs with a specific focus on cost containment and the customization of RTW initiatives.
