When the Camera Is Rolling: Preparing Employees for Today’s Public Interactions
Marnie Schubert
CEO, Worthy Communication
In this episode, Marnie Schubert, speaks about how public agencies can prepare employees for filmed, emotionally charged public interactions. Marnie explains that filming in public spaces is now a routine reality for government agencies, not just law enforcement. She breaks down why preparation, calm communication, and clear policies matter when employees encounter First Amendment auditors, upset residents, or anyone recording an interaction. The conversation focuses on practical, people-first training strategies that help staff stay professional, protect the public’s rights, and avoid unnecessary escalation. Marnie emphasizes that organizations should train all staff, not only frontline or uniformed employees, because cameras can appear anywhere and affect anyone.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs/podcasts are those of each respective author/speaker. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*
Marnie Schubert
CEO, Worthy Communication
Biography
Marnie Schubert is the CEO of Worthy Communication and has more than 30 years of experience in communications, crisis management, and leadership. A former local government executive, she partners with public agencies across the country to help reduce organizational risk by preparing employees for difficult public interactions, strengthening communication practices, and building public trust. Known for her practical, real-world approach, Marnie delivers training that equips organizations with strategies they can implement immediately.
She earned a BA in Radio/Television from the University of Central Florida and an MBA from Benedictine University.
