Accident Governance: Closing the Hidden Gaps After Vehicle Accidents
Ingrid Cook Moravitz
CEO, SHzoom Technologies, Inc.
In this episode, Ingrid Cook Moravitz explains why accident governance matters after vehicle accidents and how fragmented processes can create hidden financial, operational, and legal risks. She discusses the role of risk leaders in coordinating teams, connecting documentation, and ensuring decisions are visible and accountable from the first notice of loss through resolution and recovery. Listeners will also get three practical questions to assess governance gaps and learn why a unified process can reduce duplicated work while improving oversight.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs/podcasts are those of each respective author/speaker. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*
Dr. Tamisha Waters
Risk Manager II, City of Los Angeles, CA
Biography
Ingrid Cook Moravitz is the Founder and CEO of SHzoom Technologies, Inc. and the inventor whose patented
innovations established the foundation for Accident Governance. With more than 25 years of experience spanning
property and casualty claims, repair oversight, regulatory compliance, and operational risk, she brings a practical
understanding of the financial, operational, and organizational exposure that develops after vehicle accidents.
Through SHzoom, Ingrid is advancing the discipline of Accident Governance. The company's UPtime™ platform,
the Operating System for Accident Governance, creates one governed case from First Notice of Loss through final
resolution, connecting risk, fleet, finance, procurement, legal, operations, and external partners within a single
trusted system of record. By governing the entire accident lifecycle, UPtime™ helps organizations reduce
operational risk while strengthening transparency, accountability, compliance, recoveries, and executive visibility.
Ingrid is a nationally recognized speaker and recipient of the Business Insurance Women to Watch Award. She has
shared her expertise with audiences including the Public Risk Management Association and the National
Association of Fleet Administrators. At PRIMA 2026, Ingrid led the standing room session, The Hidden Exposure
After Vehicle Accidents, which examined the operational and organizational risk that develops after an accident.
Through this podcast, she continues that conversation by exploring how Accident Governance enables public
entities to transform fragmented accident response into governed, measurable, and accountable operational
processes.
Education
- Bachelor of Arts in English, Spelman College
- Computer Science Studies, Tufts University
- Lean Six Sigma Certification, Villanova University
