Leveraging Enterprise Risk Management as a Crisis Response Tool: A COVID Story

Christine Packard
Director of Enterprise Risk Management, Administration and Finance, University of Massachusetts
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Christine Packard talks about Leveraging Enterprise Risk Management as a Crisis Response Tool, applied to the specific instance of COVID 19. With two decades of experience in crisis response prior to working at the University of Massachusetts, she has in-depth expertise on managing crisis. Christine shares how the foundation of effective crisis response is built upon the collaboration betweem existing networks of different disciplines. She details how the structure supports effective crisis response through consistent meetings of stakeholders; which builds partnership and awareness of each other's respective positions, as well as improved health and safety measures. enrollment, staffing and finance. An ongoing sharing of information allows comprehensive mitigation strategies and keeps the board of trustees informed.

*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs/podcasts are those of each respective author/speaker. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*

Christine Packard
Director of Enterprise Risk Management, Administration and Finance, University of Massachusetts

Having spent more than 15 years in the field of emergency management, including seven as the deputy director of the Massachusetts Emergency Management Agency, Christine joined the University of Massachusetts in August 2019 as its first dedicated director of enterprise risk management. In her role as ERM director, Christine is responsible for the system-wide enterprise risk management program, working with the five UMass campuses and the system office to identify and assess risk impacting the UMass system, and ensuring implementation of mitigation strategies.

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