Diversity, Equity and Inclusion – Practices in the Workplace
James Curbeam, CPCU, ARM, AIC
Director of Risk Management, Las Vegas Valley Water District
James shares how to make greater progress as a society and individually for diversity, equity and inclusion in the workplace. Witnessing firsthand the lack of diversity on some panels, for instance, he illustrates that it is important for company leaders and disenfranchised individuals to have honest discussions that tackle solutions that may be uncomfortable in the onset.
Addressing minority advancement within the workplace, specifically in the insurance industry, James shares that the two key components are networking and opportunity. In order to advance, minority groups need to be in a position to network in order to build key relationships and be considered for opportunities, and that opportunities can be made readily available by attending professional gatherings such as conferences.
He also shares the foundational policies to be implemented in the workplace, and elaborates on what needs to happen to create lasting change.
*The views and opinions expressed in the Public Risk Management Association (PRIMA) blogs/podcasts are those of each respective author/speaker. The views and opinions do not necessarily reflect the official policy or position of PRIMA.*
James Curbeam, CPCU, ARM, AIC
Director of Risk Management, Las Vegas Valley Water District
Summary of Qualifications
James Curbeam, is the risk manager for the Las Vegas Valley Water District. He holds a B.S. in finance from Creighton University and an executive MBA from the University of Nebraska Omaha. James has served in the following industry leadership roles: president, Nevada Chapter of RIMS; president, Nebraska Chapter of RIMS; and president of the Las Vegas CPCU Society. He also was named a 2018 Risk & Insurance All-Star and the 2019 PRIMA Risk Manager of the Year.
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Ergonomics and Working from Home
Lisa Orr
Senior Human Factors Consultant, Sedgwick
For this week’s episode, Lisa Orr provides a wide range of solutions for working from home. She explains specific tactics in achieving efficiency within this new normal, such as:
- Dedicating a specific space
- What to do with limited space and funds
- Minimizing distractions
- Developing routines
- The ideal ergonomic setup
- How to coordinate with children and their schedule
- Supporting from a managerial role
Lisa brings to light some of the office tendencies that have been lost and what aspects are valuable to incorporate into your schedule.
Lisa Orr
Senior Human Factors Consultant, Sedgwick
Summary of Qualifications
Lisa is a board certified professional ergonomist and a senior human factors consultant with Sedgwick Claims Management Services, Inc.
Responsibilities
Lisa's responsibilities are to develop, implement and evaluate human factors/ergonomic program strategies for clients; to develop and deliver educational programs and materials; to serve as liaison to internal and external groups for human factors/ergonomics issues and opportunities; and to provide guidance in human factors/ergonomics issues and development.
Business Experience
Lisa has 26 years of experience providing ergonomics consulting and human factors design and research services for a variety of industries such as manufacturing, healthcare, apparel, newspaper/publishing, banking/finance, retail, transportation and public entities. Consulting with local, regional and national employers, she assists them in developing, implementing, and evaluating loss prevention program strategies. She specializes in the assessment of overall work processes, compliance, training, onsite evaluations and analytics.
Professional Affiliations
Member - Human Factors and Ergonomics Society (HFES) & International
Ergonomics Association (IEA)
Board of Certification in Professional Ergonomics (BCPE)
Education
M.S., Industrial Engineering, with a specialization in human factors, University of
Nebraska, Lincoln
B.S., Industrial Engineering, University of Houston, University Park
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The True Cost of Pharmacy
Mark Morgan
President, Sherill Morgan
This week we’re joined by Mark Morgan, President of Sherrill Morgan. He explains pharmacy costs, which includes why pharmaceuticals are priced the way they are and how pharmacy programs work today. He further elaborates on the space between the average wholesale price (AWP) and the maximum allowable cost. This gap allows for arbitrary costs to be determined by a pharmacy benefit manager (PBM). Mark shares how to address or avert the PBM situation. He also provides insight into multiple ways to save when purchasing pharmaceuticals.
Mark Morgan
President, Sherill Morgan
Summary of Qualifications
As the founder of Sherrill Morgan’s group health division, Mark has paved the way in developing a systematic approach to healthcare benefits for governmental clients. Understanding that an innovative approach is necessary to stay ahead in the healthcare industry, Mark has helped Sherrill Morgan to develop its self-funding division which allows employers (especially government agencies) to have a measure of control over their healthcare costs.
Responsibilities
Mark's responsibilities include developing and implementing innovative strategies to assist self-funded employers in reducing healthcare costs. Currently, these innovative strategies include multi-employer pools to manage risk, new pharmacy programs to mitigate costs, and alternative contracting arrangements to benefit the employer and employees.
Business Experience
Mark has been with Sherrill Morgan for over 30 years and has witnessed and adapted to the changing nature of the healthcare industry. During his time at Sherrill Morgan, he has helped the business grow from an insurance agency focused primarily on life insurance into an employee benefits firm offering consulting services on health and ancillary products. He has also developed and is the Chief Executive Officer of Employer Advisory Services (EAS), a subsidiary of Sherrill Morgan. EAS assists hospitals, third party administrators, and other health plan providers by using cutting edge best practice services including Transparent Pricing Arrangements, Specialty Drug Acquisition, and OwnRx®.
Education
Mount Vernon Nazarene University
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Social Inflation – Emerging Tactics and Best Practices for Public Agency Liability
Kristin Smolek
Vice President, Pooling, Sedgwick
Will Portello
Director, Litigation Claims, Sedgwick
On this week's podcast, Will and Kristin will share the six main factors that contribute to social inflation. They will also expand on the impact of public distrust, negative public sentiment and the generational influence of Millennial jurors. Some of the topics that that will be discussed are:
- The areas of public entity practice that pose the greatest risk
- The best tactics in mitigating an inflamed jury
- How to be proactive in taking risk control measures
As a public risk practitioner, the best means of protection is creating and reinforcing a culture of safety, locating the cause of an issue, sharing data from claims and providing hands on training in order to curb the social inflation impact.
Kristin Smolek
Vice President, Pooling, Sedgwick
Summary of Qualifications
Kristin is a licensed attorney who began her career in the private sector, handling civil matters. She then joined the Litigation Management team at York Risk (subsequently acquired by Sedgwick), where she managed complex liability claims involving all lines of casualty coverage for 15 years. Kristin now oversees the management of the Litigation, Risk Control, Underwriting and Marketing teams for the Sedgwick Michigan Pooling office.
Business Experience
Kristin worked for the law firm of Garan, Lucow and Miller, P.C., handling civil litigation matters, prior to joining York Risk which was subsequently acquired by Sedgwick. Kristin has been with the Sedgwick organization for over 19 years, beginning her career with the Litigation Management team. She began managing complex litigation matters involving general liability, police professional, employment, public official and zoning cases for six municipal risk pools in the midwest including Ohio, Illinois, Iowa and Pennsylvania. During her 15-year tenure with the Pooling Litigation Management team, Kristin worked directly managing the claims of the local claims offices, and overseeing defense counsel throughout the litigation process.
Professional Affiliations
State Bar of Michigan, Oakland County Bar Association
Education
Kristin graduated in 1992 from Albion College, earning her Bachelor of Arts. She earned her law degree from the University of Detroit Mercy School of Law in May 1995, and subsequently passed the Michigan bar.
Will Portello
Director, Litigation Claims, Sedgwick
Summary of Qualifications
Will graduated from the University of California, Davis in 1989. He received his law degree from the University of Oregon School of Law in 1993. He subsequently passed the bar in both California and Oregon. After several years with the Sacramento-based insurance defense law firm of Thompson, Meade, & Nielsen, in 1997 he joined a San Francisco Bay Area firm, Guichard, Teng & Portello, where he practiced until joining Sedgwick in 2017. As the director-litigated claims, Will provides oversight and management of the defense of litigated cases on behalf of seven self-insured joint powers authorities throughout California, including transit districts, special districts, and municipalities, overseeing defense counsel and third-party administrators.
Professional Affiliations
State Bar of California, Certified Litigation Management Professional
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The Impact of COVID-19 on Litigation and Risk Management
Seymour B. Everett, III
Managing Partner, Everett Dorey LLP
Two areas that have suffered from COVID-19’s remote meetings are mediation and jury trials. In-person mediation is much more effective to help litigators become accustomed to an unfamiliar process, as well as bridging the gap and conveying the value of compromise considering all parties’ best interest. While some jury trials have reconvened in-person, with safety precautions of social distancing and face coverings, there comes great difficulty with keeping remote jurors accountable. Without being in a courtroom, jurors face many distractions and risk being impartial in observing the case.
The challenges of COVID-19 have also brought positive long standing impact for risk management and litigation, such as accessibility, diminished overhead costs, minimized barriers for entry into the workforce and education, increased collaboration and the destigmatization of working remotely leading to less productivity.
Seymour B. Everett, III
Managing Partner, Everett Dorey LLP
Summary of Qualifications
Sy is a trial attorney with extensive experience related risk management and loss prevention. As a member of American Board of Trial Attorneys and also a CPCU, Sy provides a unique perspective based on victories in the courtroom and pretrial resolution of high profile ground breaking cases. As a former adjunct ADR law professor at USC Gould School of Law, Sy understands what it takes to effectively mitigate losses, mediate and resolve cases. Also, as a former elected official in the State of California he provides policy and governmental insight to defending public entities. He is considered a preeminent speaker on the Impact of Covid-19 on litigation and risk management, having presented numerous presentations on the topic to national, state and local organizations.
Responsibilities
Sy is the co-founder and managing partner of Everett Dorey LLP. Everett Dorey LLP is a full service civil litigation with offices in Northern and Southern California. Everett Dorey LLP prides itself on its legal acumen, trial record, experience and its ability to put clients in the best position to succeed. The core values of the firm include unmatched responsiveness, cutting edge technology, a commitment to diversity, gender equity and the recruitment and retention of exceptionally talented litigators. As a lead trial attorney, Sy is responsible for numerous high exposure trials and the retention, training and mentoring of attorneys and risk professionals.
Business Experience
Prior to Everett Dorey LLP, Sy was the managing partner and also an equity partner at an AMLAW firm. As the co-founder and managing partner of Everett Dorey LLP, he works closely with his partner, Samantha Dorey, to manage all aspects of the Everett Dorey LLP business.
ERM Experience
Sy has served as a consultant to leaders of numerous public entities, joint power insurance authorities, private insurance carriers and private businesses concerning ERM programs.
Professional Affiliations
ABOTA (American Board of Trial Attorneys) member, CPCU designation, Super Lawyer designation and nationally ranked Lawyer of Distinction.
Education
Sy obtained his undergraduate degree in political science from UCLA and his law degree from Seton Hall University School of Law. In addition, he holds the CPCU designation.
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How Health Management Programs Impact Workers’ Compensation
Kimberly Gaston, MD, DC
Clinical Field Service Director, Insurance Program Managers Group
While there are many factors that determine the outcome of a claim, the most significant influence is the decline in health of the claimant, which leads to increased costs and a longer duration. The rate of chronic conditions are on the rise for all American age groups. At the current rate, 42% of Americans will be severely obese by 2030.
Dr. Kimberly Gaston elaborates on:
- How complicating health conditions can influence workers' compensation and injury management
- How employee health management systems impact injury, recovery benefit and utilization
- The different employee health management system administration options
- The impact these systems have on COVID related health and disease prevention
Kimberly Gaston, MD, DC
Clinical Field Service Director, Insurance Program Managers Group
Summary of Qualifications
Kimberly is a safety and health advocate dedicated to improving the health, well-being, and safety of employees. She is accredited with her medical degree from the University of Health Sciences Antigua School of Medicine, chiropractic license and Bachelor of Science in human biology from Northwestern Health Sciences University, is certified through the National Wellness Institute as a corporate wellness program manager and attained her Law Enforcement Fitness Specialist Certification through Cooper Institute.
Responsibilities
Kimberly has spent 24 years of her career working with employers to expand the traditional employee wellness model into a true, comprehensive workforce health management approach with the focus of integrating safety and health to minimize the risk and exposure of illness and injury.
Business Experience
- Clinical work comp and insurance
- Alternative risk space
ERM Experience
Kimberly has worked for Insurance Program Mangers Group since February of 2012. She started as a risk management consultant for public entities. This included onsite and remote risk management assessments and employee/supervisor training, accident investigation and implementation of modified return to work programs.
Professional Affiliations
PRIMA, SIIA, IBI, Disability Management Employer Coalition
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Managing Infectious Disease Risks
Teresa Bartlett, MD
Senior Medical Officer, Sedgwick
It’s imperative to understand how to manage the ongoing risks and consequences of the current COVID-19 crisis at hand. In order to do so, it is necessary to understand new information about how the virus is spread and compare the efficacy of precautions and personal protective equipment as well as the long-term consequences of the virus, even for asymptomatic individuals.
In today’s episode, Dr. Teresa Bartlett explains:
- The duration of quarantine pending COVID-19 exposure
- The distribution of Pfizer’s vaccine that is currently in trial; and how it must be administered
- The latest clinical research
- CDC’s recent change for definition of close contact
- The impact related to physical and mental health
Teresa Bartlett, MD
Senior Medical Officer, Sedgwick
Summary of Qualifications
Teresa's background in family medicine led to a business career with a large automotive manufacturer. She has managed large self-insured, multi-state workers’ compensation programs and the Canadian workers’ compensation program. The short term disability (STD) program which she managed was union negotiated.
Responsibilities
As medical director for Sedgwick, Teresa is the senior advisor in matters affecting the design and delivery of medical management services for the company’s claims clients. She provides strategic counsel and operational support in all areas of medical management including case management, return-to-work, medical outcomes protocols, pharmacy interventions, telemedicine and health and safety matters. Teresa also advises on best practices to integrate the delivery of occupational and non-occupational medical services and the matters affecting healthcare as part of the claims services process.
Business Experience
Sedgwick experience includes clinical operations, utilization review, pharmacy management, consult and guidance for clients in matters of COVID-19 and clinical management of casualty and disability claims.
Professional Affiliations
Crisis Text Line Crisis counsellor volunteer
Business Insurance Foundation Board (Cannabis, W2W)
Education
Bachelor of Science
Medical Doctor
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Protecting Public Entities in Public-Private Partnerships
Amanda Franklin, JD
Director of Risk Management, Wheaton College
Public-private partnerships differ greatly depending on the project - some examples can include: parks, prisons, charter schools, toll roads, university housing developments and hotels. The increase in popularity for public-private partnerships is due to aging infrastructure and smaller government budgets, but they’re also rich in complexities that come with the joint venture, so the following points need to be established contractually as early as possible.
- Ownership: public or private entity?
- State law immunity protection
- Insurance benefits: availability, price and length of coverage
- Specific applicable insurance coverage
- Indemnification and liabilities
- Responsibility of construction and ongoing operations
- Employment sourcing, management and compensation
- Risk reduction and management
The protection of public entities under state law vary for each state. What a public committee can be sued for and the limitations of how much the public entity can be held liable for damages is particular to the partnership, with most states requiring the partnership to be owned by the public entity in order for governmental immunity protection. In considering the intricacies of public and private entities working together, the risk management perspective is invaluable in the process - being able to foresee risks, challenges and implementing safe programs that minimize liability.
Amanda Franklin, JD
Director of Risk Management, Wheaton College
Summary of Qualifications
Amanda is a licensed attorney in the states of Louisiana and Texas. She has assisted numerous public entity clients who are considering entering into public private partnerships through training, contract review, and analysis from a risk management perspective.
Business Experience
Assistant Criminal District Attorney, Tarrant County, Texas, 2006-2010
Independent Risk Management Consultant, 2010-2011
Area Assistant Vice President, Arthur J. Gallagher & Company, 2011-2020 Director of Risk Management, Wheaton College, Present
Professional Affiliations
Member of National and Louisiana chapters of PRIMA
Education
BA, Political Science and Religion, Baylor University
JD, Baylor University School of Law
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Audits vs. Performance Reviews vs. Benchmarking
Mark Nestor
President, Independent Consulting & Risk Management Services, LLC
Audits are an analysis under prescribed standards, normally undertaken by a qualified independent firm. They're looking to follow national or state guidelines, and are marginally collaborative between the auditor and the client. A performance review is a much broader view, blended of informal and formal activities, and can be conducted internally or externally. Whereas benchmarking, is a very informal process in which predefined quantitative and qualitative analysis is based on the entities’ key metrics using either national standards, such as IRIS - the insurance regulatory information systems - but it's important to understand the IRIS standards are really not mandated or applicable in the public entity or the public sector.
The audit, performance review and benchmarking are all tied together, but it's very difficult to do a performance review or benchmark without having the financial auditing information serve as the foundation. Your performance review and benchmarking are integral in managing and implementing activities that either are derived from the performance review or key activities that may arrive out of the audit process itself.
Each protocol has a specific role and different areas of involvement that a public entity is pulling when undertaking an audit, performance review or benchmarking study. It’s valuable to understand the data formulated within each process and how the information is used within the entity itself.
Mark Nestor
President, Independent Consulting & Risk Management Services, LLC
Summary of Qualifications
Mark has worked in the capacity of a public entity pool manager and consultant for pools for four decades. He has assisted public entity pools and their leadership teams in the development of management tools to enhance overall operational performance and provide more effective services to pool members.
Mark has hands on experience in developing and managing pooling functional activities to include marketing/membership, underwriting /policyholder services, claims handling, loss control/risk management/education and training, information technology services, reinsurance and excess placement and overall program management services.
Responsibilities
Mark is responsible as the primary contact with all ICRMS clients for consulting services. Along with pools, Mark has provided consulting and auditing services for large self insurance clients to include colleges and major private contractors providing services to state agencies. He has also provided strategic planning and merger and acquisition analysis services to insurance carriers as well as municipalities for long range forecasting of potential municipal citizen needs with horizons from 5 to 20 years out.
Business Experience
With 35 years in managing and consulting with public entity pools in 23 states, Mark has worked with over 75 different P/C & WC pools in the country regarding auditing, management consulting, performance reviews, strategic planning facilitation, underwriting, policy coverage documents and reinsurance evaluation. He also has assisted pools with the development of RFPs for select services including new service providers.
Mark was a Senior Vice President of a Midwest third party administrator which managed five different PC/WC public entity pools around the country for 18 years.
Mark also has experience as a municipal risk manager and a sworn police commissioner in the State of Michigan.
Professional Affiliations
AGRIP, former Certified Safety Professional
Education
BA State and Local Government, Licensed Insurance Counselor, Associate in Risk Management, Accredited Advisor in Insurance and Certified Workers Compensation Professional
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Guidance for Developing Your Safety Program
Erica Moncayo
Sr. Risk and Safety Consultant, New Mexico Mutual
As a company, it's important to understand how to comply with OSHA standards in order to avoid violations.
This podcast details what a safety program looks like, the top ten OSHA violations, who needs a safety program and when training has to be implemented.
The top ten categories containing the most OSHA violations:
1. Fall Protection
2. Hazardous Communication (not having an actually written program or information readily available)
3. Scaffolding
4. Control of Hazardous Energy (the employee is properly trained)
5. Respiratory Protection (OSHA has made some adjustments due to COVID-19)
6. Ladders
7. Powered Industrial Trucks (retraining every three years, and who can train)
8. Training Requirements for Fall Protection
9. Machine Guarding (what do general requirements mean - all items that have a point of operation)
10. Personal Protective Equipment
Not every organization has the same exposure to hazards. At minimum, training is handled at hire or at the onset of a particular task, but each organization must evaluate what safety program and standards apply to their industry.
Erica Moncayo
Sr. Risk and Safety Consultant, New Mexico Mutual
Summary of Qualifications
Erica has over 16 years of education in business administration and safety and health. During the last eight years, she has studied and received several credentials up to her Master Certifications in Risk Management through the University of Texas at Arlington.
Key accomplishments:
- identifying, assessing, reviewing and monitoring risk management and safety services for policyholders to reduce exposures, improve workplace safety, and reduce the frequency and severity of claims.
- Conducting risk management & safety assessments required by statutory or regulatory authorities which includes the Workers’ Compensation Administration’s Risk Reduction Program.
- Develop and deliver risk management and safety training to internal and external stakeholders aligned to policyholder’s requirements and regulations
- As a recognized safety subject matter expert, serve as a consultant to policyholders and internal New Mexico Mutual employees by providing professional guidance on developing and implementing safety programs intended to minimize or eliminate claims.
- Draw on personal experience in New Mexico industries to service policyholder accounts with business operations in farm & ranch, construction, and tactical training (Guns).
- Work with cross-departmental experts at New Mexico Mutual to develop training in all workers’ compensation functions to identify, design and deliver workers’ compensation seminars, workshops and courses.
Business Experience
Erica has six years as a risk and safety consultant with New Mexico Mutual (Work Compensation Carrier). Her primary responsibility is public entities.
As the senior risk and safety consultant, she empowers internal and external stakeholders to identify and mitigate hazards in the workplace resulting in the reduction of losses, and protection of policyholder and organizational assets. This is accomplished by applying strategic risk management and safety principles to assessments and education for prospective and existing policyholders, and by providing specific results for underwriting/New Mexico Mutual to ensure policies are properly rated and serviced. Erica also has eight years as a contractor for the National Shooters Sports Foundation - Conducting OSHA and EPA mock audits.
Professional Affiliations
- Member of PRIMA - Public Risk Management Association
- National Shooters Sports Foundation - Contract Consultant
Education
- Associates in Business Administration - (AA) Central New Mexico Community College
- Bachelor’s Degree in Marketing and Management (BA) - Lewis University
- Masters in Business Administration, concentration in management - Lewis University
- Specialist in Safety and Health General Industry (GI) and Construction - University of Texas at Arlington (UTA)
- Certified Safety and Health Official (CSHO) General Industry (GI) and Construction - UTA
- Safety Health Environmental Professional (SHEP) - UTA
- Master Certification Risk Management -UTA
- Authorized OSHA Outreach Trainer GI and Construction
- Authorized National Safety Council (NSC) Defensive Driving Instructor
- Authorized National Safety Council (NSC) First Aid, CPR and AED Instructor